Privacy & Cookies
Last updated on October 04, 2013.
At Appspace, Inc., a wholly owned subsidiary of Appspace holdings, we are committed to providing high quality service along with the highest level of integrity in dealing with our customers. As an extension of this commitment, this Privacy Statement is designed to assist you in understanding how we collect, use and safeguard the personal information we collect and to assist you in making informed decisions when visiting our web site (the “Site”). This Privacy Statement will be continuously assessed against new technologies, business practices and our customers’ needs and legal developments, and may be revised accordingly.
What personally identifiable information do we collect, and when do we collect it?
General Access to Our Site. We collect personal information from you only when you register on our Site and create an account. However, as a visitor to our Site, you may choose to engage in open e-mail correspondence with us regarding any questions or inquiries you may have, in which case we will collect your e-mail address and any personal information contained within our e-mail correspondence.
Registration. In order to access basic services on our Site, such as the Knowledge Center or Marketplace, you must become a subscriber by registering at no charge. You can also select a paid subscription, which offers enhanced services and support. When you register, we ask for your first and last name, email address, password, company/group, and country (time zone). Once you are a registered user, a new account is provisioned on Appspace Cloud and NetSuite (CRM), which adds to our records the following information: subscription level, registration date, renewal date (which is twelve months from the registration date), and the available service credits.
IP Address. When you visit the Site, we keep track of your IP address. An Internet Protocol (“IP”) address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. Your IP address also may be used to gather broad demographic information.
Cookies. A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. To better understand how the Site is used and improve the content of the Site, we may set a cookie on your computer. Cookies do not identify you personally. Instead, cookies merely recognize your browser. By using cookies, we are able to personalize the Site and provide the added convenience of remembering your password and login information, thereby allowing you to bypass the enter screen when accessing the Site.
How do we use your personally identifiable information?
Customized experience. We gather your personally identifiable information to provide you with a customized experience on our Site. Your personally identifiable information helps us tailor the content, services, and products to your current and future needs.
E-mail. If you register with our Site, from time to time, we may send you e-mail messages informing you of our products and services and also third party products and services we believe may be of interest to you, such as new features and services, special offers and updated information. We maintain the contents of any e-mail correspondence with you as confidential and for our internal use only, and we will use the information to improve your experience with our Site and/or provide customized e-mail communications to you.
Who do we share your personally identifiable information with?
However, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone’s safety.
We may gather demographic information from you (for example, your age) from time to time. We will not share such information with any other person or entity in a manner that identifies you as an individual, unless we let you know that at the time of collection or we have your permission. When we share demographic information with third parties, we will give them aggregate information only.
As we develop our business, we may buy or sell assets, and, depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party.
What are your options to control the use of your personally identifiable information?
Although most users of our Site tell us they value receiving special promotions and information regarding service provided by others, we recognize the importance of providing you with choice and control. If you would rather not receive e-mails about new products, promotions, or other noteworthy news, please use the e-mail subscription management feature at the foot of the e-mail.
How can I update my profile or have my information deleted?
Update Profile. If you become a subscriber, you create a profile upon registration with us. If at any time you wish to update your information or stop receiving communication from us, you may log onto your profile page and update your profile.
Delete Profile. Information and data is preserved as long as the profile is active. As a registered user, you can delete your profile. If you choose to do so, you will no longer be able to log into Appspace and access its services, but your data may be retained for a period of time on both Appspace Cloud and NetSuite data for accounting and reconciliation purposes.
What about kids' personally identifiable information?
Our Site is not directed to children under the age of 13. We assume that products purchased through credit card means are purchased by adults or minors supervised by a parent are guardian. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act (“COPPA”). Furthermore, we discourage children under 13 from accessing or using our Site because in order to leverage the toolset and publish applications, you have to purchase Client Access Licenses (CALs) and our policy is that we sell these licenses only to companies.
If a parent believes that his or her child has provided us with personal information, he or she can contact us via e-mail. We will promptly delete the information upon learning that it relates to a child under the age of 13.
We believe that parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
What else should you know about your privacy?
Security. We have security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include a firewall to prevent unauthorized access to our systems and encryption of all password information. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.
Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.