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CUSTOMER STORY

Rapid growth drives Nordic Consulting’s need for new intranet solution

80+ communities

Bringing Nordic employees together.

Award-winning

Won Ragan Communications Awards.

32% YoY headcount growth

Supported Nordic through significant change.

ORGANIZATIONAL PROFILE

Meet Nordic

Nordic is an award-winning strategic partner to healthcare organizations around the world, combining deep clinical expertise with extensive technical knowledge to help clients create healthier systems. With 2,100+ employees in offices across the US, Canada, and Europe, Nordic connects the dots between people and outcomes.
Goals
  • Create a brand-new digital HQ to serve as the go-to destination for all knowledge, tools, and resources.
  • Enable people to discover information, connect with colleagues and leadership, and share their insights.
  • Increase engagement through a purpose-built, employee-centric platform that makes their working life easier.
THE CHALLENGE

Create a go-to destination for company knowledge

Nordic’s plan for revamping its internal communications and knowledge function centered on using its own tech, but its legacy applications and lack of centralization couldn’t keep pace with the company’s rapid growth and global expansion. It sought a solution to break down knowledge silos, increase connectivity, and boost productivity. To achieve its business goals, Nordic needed a digital-first and user-friendly solution that could meet employees where they are.
THE SOLUTION

A single solution to equip employees with up-to-date information

Nordic sought to modernize its knowledge sharing and communications functions through an integrated solution that could serve as a central hub for all news, resources, tools, and conversations across the company.
After a lengthy review of more than 30 providers, Nordic selected Appspace. The Appspace Intranet offered a robust, adaptable, and scalable solution with knowledge management capabilities to improve productivity, collaboration, and communications.
Nordic’s team also understood that an intranet is only as good as the quality of content housed in it. The team worked with stakeholders organization-wide to develop high-quality content that aligned with Nordic’s business strategy, vision, and mission. It created a regular cadence of communications to increase engagement on the platform and ensure that users saw its value.
The new intranet, named NordicHQ, launched company-wide during a live celebration. The team created a series of short training videos to help users navigate the new system and hit the ground running.

Why Appspace?

  • Offers a single intranet solution to meet all of Nordic’s requirements across communications, knowledge, and collaboration.
  • Designed to meet users where they are, whether on desktop or on the go, with a best-in-class user experience.
  • Proven track record of excellence across large,
    multinational organizations.
“Appspace is the only platform that’s not only user-friendly and effective, but beautiful and well-organized.It aligns perfectly with our strategic objectives and has allowed Nordic’s communications and knowledge function to evolve to meet our employees’ needs.”

Dawn Hancock, Vice President, Communications & Knowledge, Nordic

THE RESULTS

An award-winning HQ

NordicHQ played a critical role in supporting the organization through a period of significant growth and change, including 32% YoY headcount growth and two acquisitions.It’s a centralized hub for the whole organization that’s home to 400 pages of content, 463 stories, 80+ communities, and 45 department sites.
In 2022, Nordic’s intranet won the Ragan Communications Award for Intranet Launch or Relaunch and received an Honorable Mention for Best Intranet Design.

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