Last updated on August 29, 2019.
The “Data Controller” is Jeff Cate.
What personally identifiable information do we collect, and when do we collect it?
General Access to Our Site. We collect personal information from you only when you register for an Appspace product through one or more Appspace Sites and create an account. However, as a visitor to Appspace Sites, you may choose to engage in open e-mail correspondence with us regarding any questions or inquiries you may have, in which case we will collect your e-mail address and any personal information contained within our e-mail correspondence.
Registration. In order to access basic services on Appspace Sites, including but not limited to, the Knowledge Center (collectively, “Services”), you must become a user by registering at no charge. You can also select a paid subscription, which offers enhanced Services and support. When you register, we ask for your first and last name, email address, company/group, country (time zone), and to enter a password of your choice (please note passwords must meet applicable industry integrity best practices and must meet Appspace requirements). Once you are a registered user, a new account is provisioned in one or more Appspace Sites and Salesforce (“CRM”), which adds to our records the following information: subscription level, registration date, and renewal date (which is twelve months from the registration date).
IP Address. When you visit Appspace Sites, we keep track of your Internet Protocol (“IP”) address. An IP address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. Your IP address also may be used to gather broad demographic information.
Location Information. In some cases we collect and store information about where you are located, such as by converting your IP address into a rough geolocation. We may use location information to improve and personalize our Services for you.
Demographic information. We may gather demographic information from you (for example, your age) from time to time. We will not share such information with any other person or entity in a manner that identifies you as an individual, unless we let you know that at the time of collection or we have your permission.
Why do we collect and process your personally identifiable information?
Customized experience. We gather your personally identifiable information to provide you with a customized experience on Appspace Sites. Your personally identifiable information helps us tailor the content, Services, and products to your current and future needs.
The legal basis for processing personally identifiable information is for the performance of our contract with you as our user. We also process personally identifiable information with your consent when we have asked for it and you have provided it. You can withdraw your consent at any time.
How do we use your personally identifiable information?
E-mail. If you register for an Appspace product through one or more Appspace Sites, from time to time, we may send you e-mail messages informing you of our products and Services and also third party products and services we believe may be of interest to you, such as new features and Services, special offers and updated information. We maintain the contents of any e-mail correspondence with you as confidential and for our internal use only, and we will use the information to improve your experience with Appspace Sites and/or provide customized e-mail communications to you.
Who do we share your personally identifiable information with?
We will not share any personally identifiable information that we have collected from you except as described below:
Information shared with third parties. We will not share your personally identifiable information with third parties (aside from entities that perform services for us, as described above) unless you have “opted-in” to such sharing after registering with us and being presented with the option of “opting-in” to such sharing. When we share demographic information with third parties, we will give them aggregate information only.
Information disclosed in connection with a business transaction. As we develop our business, we may buy or sell assets, and, depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another party, your personally identifiable information may be part of the assets transferred to the acquiring party.
Information disclosed for our protection and the protection of others. We may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; or (3) act in an emergency to protect someone’s safety.
What are your options to control the use of your personally identifiable information?
Although most users of Appspace Sites tell us they value receiving special promotions and information regarding services provided by others, we recognize the importance of providing you with choice and control. If you would rather not receive e-mails about new products, promotions, or other noteworthy news, please use the e-mail subscription management feature at the foot of the e-mail you receive.
How can I access my profile, modify my profile or have my information deleted?
Access Profile. You can access the personally identifiable information collected by us by logging onto your profile page.
Update Profile. In order to become a user, you must create a profile upon registration with us. If at any time you wish to update your information, you may log onto your profile page and update your profile information. If at any time you wish to stop receiving email communications from us, you may submit your request via the link at the bottom of any marketing emails you may receive; provided, however, some critical emails related to operation of our products may still be sent to you if you are a registered user.
Delete Profile. Information and data is preserved as long as the profile is active. As a registered user, you can request the deletion of your profile by sending us a deletion request via email at email@example.com. If you choose to do so, you will no longer be able to log into Appspace and access its Services, but your data may be retained for a period of time in one or more Appspace Sites and/or CRM data for accounting and reconciliation purposes.
If the General Data Protection Regulation applies to our processing of your personally identifiable information (which will be the case if you reside in a country or are a citizen of a country that is part of the European Union or European Economic Area), you have the right to request limited processing, to object to processing, or to request data portability.
Data Retention. Your personally identifiable information is stored only for as long as there is a need to store it in order to fulfil the purposes for which the personally identifiable information was collected. This usually means for as long as you have an active account with us and for six months after the deactivation or deletion of such account. Mandatory legislation, such as bookkeeping, account keeping, or tax legislation, may require us to store some of your personally identifiable information for longer periods.
Personally identifiable information processed based on your consent will be deleted in the event of your withdrawal of your consent.
What about international users’ personally identifiable information?
Your personally identifiable information may be transferred to, and maintained on, computers located in the United States. By providing us with your information, you are accepting and agreeing to that transfer.
What about children’s personally identifiable information?
None of the Appspace Sites are directed to children under the age of 13. We assume that products purchased through credit card means are purchased by adults or minors supervised by a parent or guardian. We respect the privacy of parents and children and are committed to complying with the Children’s Online Privacy Protection Act (“COPPA”). Furthermore, we discourage children under the age of 13 from accessing or using Appspace Sites. In order to leverage the toolset and publish applications, you have to purchase a subscription from us and our policy is that we sell these licenses only to companies.
If a parent believes that his or her child has provided us with personal information, he or she can contact us via e-mail at firstname.lastname@example.org or via web/contact form located at https://www.appspace.com/contact/. We will promptly delete the information upon learning that it relates to a child under the age of 13.
We believe that parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.
What else should you know about your privacy?
Security. We have security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include a firewall to prevent unauthorized access to our systems and encryption of all password information. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.
Employee Access. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.