Appspace pricing & FAQs

Free

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  • 2 Platform users
  • 2 Premium users
  • 1 Device

$0/mo.

Express

For individual teams or locations

  • Combination of devices and
    premium users
  • 25 Platform users
  • 25 Premium users
  • 25 Devices

$600/mo.

Enterprise

For larger teams or multiple locations

  • The right mix of users, devices
    and support that fits
    your organization
  • 50+ Platform users
  • 50+ Premium users
  • 50+ Devices

Compare plans & features

FreeExpressEnterprise
Premium Users22550
Appspace Device IDs12550+
Storage (per mo.)5GB25GB50GB+
Bandwidth (per mo.)5GB25GB50GB+

Workplace Communications

FreeExpressENTERPRISE
Employee App
Content Library
Brandable Templates
Brandable Console
Microsoft Teams Integration
Webex Teams Integration
Slack Integration
Playlist Channels
Live Channels
Multi-Zone Channels
Advanced Channels
Alerts

Workplace Management

FreeExpressENTERPRISE
Room & Desk Booking
Maps & Floorplans
Reservation Rules
Custom Resources
Visitor Management
Customized Registration Forms
Brandable Email Notifications
Concierge Dashboard
Microsoft Outlook Integration
Google Calendar Integration

Admin

FreeExpressENTERPRISE
User Management
User Permissions
Device Management
Analytics
Single Sign-On
Device Tasks
Support Tier

Base

Advanced

Premium - Elite

Payment Options

Credit Card Only

Credit Card & Invoice

Account Duration

Unlimited

Month-to-Month or Annual

Month-to-Month or Annual

Base support

  • Cloud infrastructure managed by Appspace
  • Latest software releases
  • Access to online documentation
  • Access to video tutorials

Advanced support

  • All the benefits of base, plus:
  • Online chat support
  • 12hr response time
  • Two ticket administrators
  • Three incidents /mo.*
  • Support from Monday-Friday, 8am-5pm**

Premium support

  • All the benefits of advanced, plus:
  • Phone and ticket support
  • 4hr response time for cloud issues
  • 8hr response time for on-prem issues
  • Five ticket administrators
  • Unlimited incidents /mo.*

Elite support

  • All the benefits of premium, plus:
  • Named Customer Success Manager
  • 2hr response time for cloud issues
  • 4hr response time for on-prem issues
  • Twenty ticket administrators
  • Unlimited incidents /mo*
  • Support from Sunday-Saturday, 8am-5pm**

*Reported software bugs and cloud outages do not count towards your monthly incident quota.
**Support hours reflect nearest Appspace regional support center to the primary location of the account.
For full terms of the Service Level Agreement, click here
Other services may be available for a fee through a partner or Appspace Professional Services

Below is a breakdown of service definitions

Upon customer completing a network questionnaire, an Appspace Engineer uses an Environment Check Tool to assess the network, find incorrect settings and work with customer to rectify. Estimate: 8 hours.

An Appspace engineer uses remote desktop tools to supervise, help or perform the installation of Appspace on-premises software on a customer’s server. Pre-requisite requires a successful Network Consult. Estimate: 8 hours.

Appspace Professional Services will work with customer to design, and build a custom channel using the visual editor toolset, as defined in the Standard Statement of Work. Estimate: 40 hours.

An Appspace engineer uses a pre-built template or creates a new one to configure a device task. Customer is responsible for applying task templates to specific devices. Estimate: 120mins/template.

Appspace Professional Services will work with customer to tailor an existing alert template. Estimate: 60 mins/template.

Add ons

Premium Users

You only pay for the people who make reservations or view content in the Employee App. Every plan comes with Premium Users but you can purchase more if needed. Admins are always free.

Devices

Only pay for media players, collaboration endpoints, and scheduling devices. Our plans include enough for most customers but you can always purchase more.

Storage & Bandwidth

For the majority of our customers, the included storage and bandwidth is more than enough. For those that need a little extra, you can purchase more to cover your unique needs.

Pricing FAQs

Here are the most frequent pricing questions and answers

Sign up for a free account online and then share information with 1 compatible device, invite 2 Premium Users, and register up to 2 Admins. You also get 5GB storage and 5GB/mo. of bandwidth.

Everyone in an organization can view content through digital signage on workplace displays or through enterprise messaging apps. Only Premium Users can view content in the Employee App (content portal).

To view content in the Employee App, the account must be configured for Single Sign On with Just-in-time user creation.

To create and manage content and the account, Admin users must be registered.

An Admin (also known as a Platform User) is a user that manages technical, brand or account aspects. Admins in an organization will typically be IT or facilities management.

Premium User is any person that you give access to the Employee App to view content and make reservations.

Yes. Additional device IDs can be added for Express and Omni plans.

Additional device IDs cannot be added to Appspace Free.

Yes. Additional cloud storage can be added for $0.10/GB/mo. and bandwidth can be added for $0.15/GB/mo. These can be added to any paid subscription. Additional storage and bandwidth cannot be added to Appspace Free.

Yes. Please contact us to find out more.

Sign up for a free account online and then share information with 1 compatible device, invite 2 Premium Users, and register up to 2 Admins. You also get 5GB storage and 5GB/mo. of bandwidth.

Everyone in an organization can view content through digital signage on workplace displays or through enterprise messaging apps. Only Premium Users can view content in the Employee App (content portal).

To view content in the Employee App, the account must be configured for Single Sign On with Just-in-time user creation.

To create and manage content and the account, Admin users must be registered.

An Admin (also known as a Platform User) is a user that manages technical, brand or account aspects. Admins in an organization will typically be IT or facilities management.

Premium User is any person that you give access to the Employee App to view content and make reservations.

Yes. Additional device IDs can be added for Express and Omni plans.

Additional device IDs cannot be added to Appspace Free.

Yes. Additional cloud storage can be added for $0.10/GB/mo. and bandwidth can be added for $0.15/GB/mo. These can be added to any paid subscription. Additional storage and bandwidth cannot be added to Appspace Free.

Yes. Please contact us to find out more.

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