CUSTOMER STORY

How Milliman created an employee-centric workplace

Connected 1,500 users

Located in the US and the UK

Microsoft 365 intergration

Enabled by Appspace’s reporting and analytics tools

Data-driven workplace optimization insights

Enabled by Appspace’s reporting and analytics tools

ORGANIZATIONAL PROFILE

Meet Milliman

As a global actuarial leader, Milliman provides a range of independent actuarial services, covering healthcare, insurance, financial services, and employee benefits. With headquarters in Seattle and 60 offices worldwide, the company relies on its teams of skilled “number crunchers.”

As a result, Milliman places a strong emphasis on having rigorous data analyses, predictive analytics, and big data capabilities to generate data-driven insights.

THE CHALLENGE

Legacy system limitations

Milliman was ready to embrace a return to the office, but their outdated systems weren’t. As in-person meetings increased and desk hoteling expanded, especially at HQ and larger offices, Milliman’s Outlook-based system began to show its limitations.

Manual workflows, limited support for hoteling reservations, and a patchwork of tools— like Outlook room resources and PDF files—created ongoing inefficiencies. At the same time, Milliman’s commitment to delivering advanced technology solutions to clients required IT to have stronger visibility into the organization’s computing and networking assets.

THE SOLUTION

User-friendly layout and flexibility

After evaluating space reservation and digital signage providers, Milliman chose Appspace for its unified platform, intuitive design, flexible layouts, and Microsoft 365 integration.

Appspace offered the scalability and tools to meet Milliman’s evolving needs. Milliman kicked things off by implementing space reservation and digital signage. And the Appspace onboarding team was there every step of the way, assisting with space design, data import, troubleshooting, and comprehensive user training.

Now, Milliman employees can easily find and book the spaces and resources they need.

THE RESULTS

A better workplace experience

Appspace now supports more than 1,500 users across eight Milliman offices in the US and UK, delivering a simpler and more connected workplace experience. Employees and visitors benefit from clear, easy-to-use access to space and workplace information—all in one place.

Booking spaces is faster than ever. Employees can reserve conference rooms and resources in seconds, then tap “reserve now” on room displays to start meetings right away.

Digital signage keeps information visible and current. For example, entrances and lobbies show timely office updates.

Behind the scenes, the IT team uses Appspace to visualize and manage computing and networking assets through interactive maps displayed in network rooms. Combined with detailed reporting and usage logs, these insights help IT understand how spaces and resources are used – and make smarter, data-driven decisions to optimize the workplace.

Industry
Financial services

Company size
501-5000

Solutions
Space reservation
Digital signage
Reporting & analytics

Because most of our employees bill their time to accounts, any operational time savings we can achieve is critically important for clients. The Appspace implementation has resulted in significant savings across our offices for employees in preparing for and attending meetings. One example of the time savings has been updating our space resources that used to take days, and now with Appspace, takes seconds.

Lorne von Asten, IT Support Specialist, Milliman

Why Appspace?

Improve communication across your workforce.

Create spaces employees want to be in.

Manage everything from one platform.

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Appspace Digital Signage in Zoom Rooms