THE CUSTOMER

Improving patient experience for a modern healthcare environment

Industry

Healthcare

Company size

10,000+

Solutions

Digital signage
Wayfinding
WX services

THE CHALLENGE

Engaging patients in a multi-facility system

This healthcare provider understood the critical role that communication plays in delivering a positive patient experience. But their old methods—static displays and paper pamphlets—just weren’t keeping up with their fast-paced environment. They needed a solution that could keep patients informed with relevant, real-time content, provide clear wayfinding, and offer a better experience across multiple locations. And on top of that, they wanted something simple to use but flexible enough to grow with their expanding needs.

THE SOLUTION

Hospital navigation gets a revamp using dynamic and interactive displays

With its intuitive platform, Appspace helped this healthcare provider create and deliver dynamic content across their facilities. Digital signage in waiting rooms, hallways, and patient rooms gave patients the timely information they needed. Working closely with Appspace’s Workplace Experience (WX) team, they crafted a custom wayfinding card that made navigating the hospital a breeze. The platform was scalable, so as they grew, they could expand their digital signage network to ensure the same smooth, engaging experience at every location.

THE RESULTS

A smoother patient experience that goes beyond wayfinding

Patients felt more informed and at ease with up-to-date content and clear directions, creating a smoother journey through the hospital. The provider was able to make communication smoother, saving time and reducing costs in the process. The success at their primary location sparked interest from other facilities, and soon, Appspace was adopted across multiple sites. With a unified communication system in place, this healthcare provider not only transformed the patient experience but also set the stage for how they connect with patients moving forward.