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CUSTOMER STORY
With centralized control and visibility
For easy room booking in Teams & Outlook
For clear, consistent branch communication
ORGANIZATIONAL PROFILE
Michigan State University Federal Credit Union (MSUFCU) is a member-owned financial institution headquartered in East Lansing, Michigan. Founded in 1937 to serve the Michigan State University community, MSUFCU has grown into the largest university-based credit union in the world, serving 350,000+ members across its branch network.
THE CHALLENGE
Before adopting Appspace, MSUFCU relied on an outside vendor in a different time zone to support key workplace technologies. That gap made it difficult to resolve issues quickly – especially when problems impacted member-facing digital displays in branch locations.
At the same time, the IT team had to manage multiple disconnected systems and products, which created unnecessary complexity and made it harder to maintain consistency across locations. Without centralized visibility and control, support became slower, troubleshooting took longer, and small issues could turn into bigger disruptions.
THE SOLUTION
MSUFCU chose Appspace to bring workplace and communications tools into one centralized platform – giving teams better visibility, faster response times, and less reliance on outside support.
With Appspace integrated into Microsoft Teams and Outlook, staff can reserve rooms and access workplace information using tools they already rely on every day. IT teams can manage digital signage and reservations in one place, making it easier to troubleshoot issues quickly and keep systems running smoothly across locations.
MSUFCU also uses digital signage in member-facing areas, ensuring visitors in branches have clear, timely access to useful information and updates.
THE RESULTS
Today, MSUFCU has more control over its workplace technology and can respond to issues faster – without the delays that come from relying on external vendors. Centralized management has made it easier for IT to implement changes, troubleshoot problems, and minimize downtime across multiple locations.
Because Appspace integrates with Microsoft 365 tools staff already use, adoption has been smoother and training needs are lower. And with digital signage delivering consistent, high-visibility messaging, both employees and members stay informed about events, updates, and building activity across MSUFCU spaces.
Industry
Financial services
Company size
501 – 5,000
Improve communication across your workforce.
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