For Free users
Cloud infrastructure managed by Appspace
Latest software releases
Access to online documentation
Access to video tutorials
For Express users
All the benefits of Basic, plus:
Online chat & ticket support
12hr response time
Two ticket administrators
Three incidents /mo.*
Support from Monday-Friday, 8am-6pm**
For Omni-C and D users
All the benefits of Advanced, plus:
4hr response time for cloud issues
8hr response time for on-prem issues
Five ticket administrators
Unlimited incidents /mo.*
For Omni-E and F users
All the benefits of Premium, plus:
Named Customer Success Manager
2hr response time for cloud issues
4hr response time for on-prem issues
Twenty ticket administrators
Unlimited incidents /mo*
Support from Sunday-Saturday, 8am-6pm**
Upon customer completing a network questionnaire, an Appspace Engineer uses an Environment Check Tool to assess the network, find incorrect settings and work with customer to rectify. Estimate: 8 hours.
On-premises software installation
An Appspace engineer uses remote desktop tools to supervise, help or perform the installation of Appspace on-premises software on a customer’s server. Pre-requisite requires a successful Network Consult. Estimate: 8 hours.
Device task templates and configuration
An Appspace engineer uses a pre-built template or creates a new one to configure a device task. Customer is responsible for applying task templates to specific devices. Estimate: 120mins/template.
Alert templates and configuration
Appspace Professional Services will work with customer to tailor an existing alert template. Estimate: 60 mins/template.
Custom channel design
Appspace Professional Services will work with customer to design, and build a custom channel using the visual editor toolset, as defined in the Standard Statement of Work. Estimate: 40 hours.