Below is a breakdown of support definitions.
For Free Users
For Express Users
For Omni C & D Users
For Omni E & F Users
*Reported software bugs and cloud outages do not count towards your monthly incident quota.
**Support hours reflect nearest Appspace regional support center to the primary location of the account.
For full terms of the Service Level Agreement, click here
Other services may be available for a fee through a partner or Appspace Professional Services