CUSTOMER STORY

How The Heico Companies improved distributed workforce engagement

20-30 min saved daily

Automated KPI updates cut the manual work

3-5% engagement gains

Employees are more informed and connected

Reporting that runs itself

Power BI + SharePoint means zero admin burden

ORGANIZATIONAL PROFILE

Meet the Heico Companies

A privately held, woman-owned business with over 40 years of experience, this company has a proven track record of building and reinvesting in stand-alone companies.

Currently, they oversee 78 separate companies operating across four strategic platforms: Metal Processing, Industrial Technologies, Construction Solutions, and Applied Solutions. With a global presence spanning 19 countries and five continents, they employ more than 9,000 individuals.

THE CHALLENGE

Employee engagement required a new approach

The Heico Companies’ Industrial Technologies group launched an initiative in 2018 to boost employee engagement. The challenge was effectively reaching their distributed workforce, especially shop floor employees who didn’t use email, with consistent and timely corporate information (benefits, safety, training) and executive updates.

They sought a partner to implement an intuitive and sustainable solution to improve communications and engagement.

The Heico Companies’ goals were to:

Increase overall employee engagement
Improve communications to employees without email
More consistent employee messaging and cadence of communications
Streamline content posting process

THE SOLUTION

Scaling communication across locations using seamless tools

Heico Companies first partnered with Marlin (now part of Appspace) for digital signage in breakrooms, lunchrooms, and entrances. Following Appspace’s acquisition of Marlin, Heico gained new features, better graphics, and improved integrations. With these added benefits, The Heico Companies added their Metals Processing Group to the program.

Previously, posting content, such as KPI metrics, current orders, and priority lists, was cumbersome. The new integrations included a smoother process of feeding information from The Heico Companies’ ERP to Power BI and then distributing the output directly via Appspace.

The Heico Companies has deployed the solution to 17 locations and 85+ displays. Future plans include implementing digital signage at more company locations, including Canada, and increased use of Appspace.

THE RESULTS

The right technology improved employee engagement

Each location saves 20-30 minutes every day because they no longer have to manually update departmental KPIs. Appspace automatically pulls the data from Microsoft Power BI. And since implementing Appspace, poll results related to employee engagement are up 3-5%.

Industry
Industrial &
manufacturing

Company size
5,001 – 10,000

Solutions
Digital signage
Employee app

For a company like Heico with a distributed organization, and operations throughout the U.S. and 18 other countries, pushing timely communications out to employees is a challenge. Appspace has helped us to more effectively distribute messaging to the workforce, and the new channel has resulted in increased employee engagement.

VP of Commercial Operations and Strategy, Industrial Technologies Group & Metal Processing Group, The Heico Companies

Why Appspace?

Improve communication across your workforce.

Create spaces employees want to be in.

Manage everything from one platform.

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Appspace Digital Signage in Zoom Rooms