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CUSTOMER STORY
Working in over 35 countries
Built for engagement and personalization
Keeping every employee informed – no PC required
ORGANIZATIONAL PROFILE
Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 responsibly-sourced commodities. With 140,000+ employees across 35+ countries, Glencore has 30 offices and 150 mining and metallurgical sites.
THE CHALLENGE
With a large and distributed workforce, two-thirds of whom are frontline employees, Glencore faced challenges in effectively communicating with all staff. Previous reliance on multiple systems and intranets resulted in reduced employee productivity and increased stress. Glencore needed a single intranet that could tap into the company’s collective knowledge, foster communities of practice, and help ensure policies and procedures were read and understood. Additionally, Glencore sought to leverage its existing Microsoft investment and integrate with commonly used apps like Teams. Compatibility with SharePoint was also a key requirement.
Glencore’s goals were to:
THE SOLUTION
Glencore conducted staff workshops, surveys, and interviews to identify what employees really wanted in their new intranet solution. The philosophy was simple – stay close to the user – with an aim to increase future adoption.
Ultimately, Glencore needed a solution that would combine superior knowledge management with opportunities for engaging two-way communication.
After considering 11 vendors, Glencore landed on Appspace for its intranet because it offered the Microsoft integration and fresh feel and personalization the team was looking for. Glencore’s intranet, called The Core, launched in 2021.
THE RESULTS
Glencore’s employee-centered intranet gives staff a single source of truth. The Core connects dispersed teams and breaks down language barriers with multilingual capabilities for cross-department collaboration. Content accessibility through a mobile app ensures reach even for employees without PCs. By consolidating on a single platform, Glencore has significantly reduced IT spending on managing multiple intranets and developing customized enhancements.
The intranet’s social capabilities and award-winning user-centered design and mobile integration keep Glencore’s workforce engaged. Employees can comment, like, or share content easily, while personalization options let them add their favorite apps and follow channels for company updates.
Glencore is now expanding its use of Appspace with digital signage to help unify the company’s digital and physical workplace.
Industry
Retail
Company size
10,000+
Solutions
Intranet
WX services
Improve communication across your workforce.
Create spaces employees want to be in.
Manage everything from one platform.
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