THE CUSTOMER

How one high-growth company tackled space management

Industry

Technology & media

Company size

501 – 5,000

Solutions

Space reservation
Room & desk booking

THE CHALLENGE

Rolling out a room and desk booking system in a fast-moving environment

As this software company continued to scale, managing office space became increasingly complex. With employees returning to the office on flexible schedules, the organization needed a simple, reliable way to book desks and meeting rooms across multiple locations.

The solution had to be easy to adopt, flexible enough to evolve with changing priorities, and aligned with how employees already worked. During early rollout efforts, the team learned that consistent check-ins and adoption required more than just availability — it required meeting employees where they were, within their existing workflows.

THE SOLUTION

Testing, learning, and adjusting along the way

Rather than rushing into a global rollout, the company took a measured approach by launching pilot programs, testing integrations, and gathering employee feedback. This allowed the team to identify opportunities to simplify the experience and reduce friction.

As usage patterns emerged, it became clear that success depended on embedding space reservation into tools employees already used daily. Instead of forcing adoption through a standalone experience, the company paused, reassessed, and adjusted its strategy to better align with employee behavior and internal requirements

THE RESULTS

A new direction that makes room booking easier for everyone

With the initial plan struggling to gain traction, they decided to explore an alternative: integrating workspace reservations directly into Slack. This shift allows employees to book desks and meeting rooms without leaving their daily workflows, making adoption much easier.

By embracing flexibility and iteration, our customer landed on a solution that’s intuitive and accessible. The result is a space management experience that supports flexible work, improves adoption, and evolves alongside the company’s needs — demonstrating the value of a platform that adapts to how teams actually work.