Get the expert help you need anytime, anywhere

Choose from detailed documentation, helpful videos, and more.

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Get help instantly

Try these online resources for free on your preferred device.

 
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Browse how-to guides

Comprehensive documentation is available 24/7/365 to all users. 

Articles offer step-by-step instructions on all Appspace features and functionality. It is your go-to for immediate help.

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Watch and learn

Our self-paced tutorials are packed with easy to follow content.

You'll find 30-second explainers, how-to tutorials for publishers, brand owners, and IT folks - it's all there.

 
 

Find your support tier

Compare support entitlements and see which subscription plan they apply to.

 
 

Basic

For Omni-Free users

Cloud infrastructure managed by Appspace

Latest software releases

Access to online documentation

Access to video tutorials

Premium

For Omni-C and D users

Cloud infrastructure managed by Appspace

Latest software releases

Access to online documentation

Access to video tutorials

Online ticket, email, and phone support

4hr response time for cloud issues

8hr response time for on-prem issues

Unlimited incident reports per month*

Support from Monday-Friday, 8am-6pm**

Elite

For Omni-E and F users

Cloud infrastructure managed by Appspace

Latest software releases

Access to online documentation

Access to video tutorials

Online ticket, email, and phone support

Named Customer Success Manager

2hr response time for cloud issues

4hr response time for on-prem issues

Unlimited incident reports per month*

Support from Sunday-Saturday, 8am-6pm**

 
*Reported software bugs and cloud outages do not count towards your monthly incident quota.
**Support hours reflect nearest Appspace regional support center to the primary location of the account.
For full terms of the Service Level Agreement, click here
Other services may be available for a fee through a partner or Appspace Professional Services
 

Want to talk to an expert?

Open a ticket online and our talented support team will get to work on a resolution.

 
You must be an account owner and have a paid subscription to use this support option.
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Need developer support?

Are you a developer looking for help with developing HTML cards for Appspace or API integrations?

Are you a user of a HTML card or integration provided by a member of our developer community?

Then head over to our community forum for your support needs. 

 
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